Please read these Terms of Service (“Terms”) carefully as they contain important information about your legal rights, remedies and obligations. By accessing or using the Plndu Platform, you agree to comply with and be bound by these Terms.Please note that Plndu is not committed nor obliged to use an alternative dispute resolution entity to resolve disputes with customers.

Last Updated 17 May, 2020

‍Thank you for using Plndu! These Terms constitute a legally binding agreement ("Agreement") between you and Plndu (as defined below) governing your access to and use of the Plndu website, including any subdomains thereof, and any other websites through which Plndu makes its services available (collectively, "Site") and all associated services (collectively, "Plndu Services"). The Site and Plndu Services together are herein after collectively referred to as the “Plndu Platform”. When these Terms mention “Plndu,” “we,” “us,” or “our,” it refers to Plndu UK, 20-22 Wenlock Road
London N1 7GU. Our collection and use of personal information in connection with your access to and use of the Plndu Platform is described in our Privacy Policy.

‍Table of Contents
Scope of Plndu Services
Eligibility, Using the Plndu Platform, Associate Verification
Modification of these Terms
Account Registration
Content
Service Fees
Bookings
Booking Modifications, Cancellations and Refunds
Ratings and Reviews
‍‍Disputes between Associates
Prohibited Activities
Term and Termination, Suspension and other Measures
Indemnification
Dispute Resolution
Feedback
Applicable Law and Jurisdiction
General Provisions
Extenuating Circumstances

‍1. Scope of Plndu Services
‍1.1 Plndu is an online marketplace that enables registered users (“Associates”) and certain third parties who offer services (Associates and third parties who offer services are “Vendors” and the services they offer are “Vendor Services”) to list such Vendor Services on Plndu (“Listings”) and to transact directly with Associates that are seeking to book or purchase their Services or goods (Associates using Vendor Services are “Customers”). Vendor Services may include the offering of an event related service/ services (e.g.entertainment, catering, decoration, venues etc) or goods (e.g. party packs, gifts etc).
1.2 As the provider of the Plndu Platform, Plndu aims to connect Vendors with Customers and does not own the content of the services listed by the Vendors or within listed Packages unless otherwise stated. Vendors alone are responsible for their Listings and Vendor Services. When Associates make or accept a booking, they are entering into a contract directly with each other. Plndu is not and does not become a party to or other participant in any contractual relationship between Associates, nor is Plndu an insurer. Plndu is not acting as an agent in any capacity for any Vendor or Customer, except as specified in Section 6.
1.3 While we may help facilitate the resolution of disputes, Plndu has no control over and does not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or Vendor Services, (ii) the truth or accuracy of any Listing descriptions, Ratings, Reviews, or other Associate Content (as defined below), or (iii) the performance or conduct of any Associate or third party. Plndu does not endorse any Associate, Listing or Vendor Services. Any references to an Associate being "verified" (or similar language) only indicate that the Associate has completed a relevant verification or identification process and nothing else. Any such description is not an endorsement, certification or guarantee by Plndu about any Associate,including of the Associate's identity or background or whether the Associate is trustworthy, safe or suitable. You should always exercise due diligence and care when deciding whether to book a service or purchase a package from a Vendor, accept a booking request from a Customer, or communicate and interact with other Associates, whether online or in person. Verified Images (as defined below) are intended only to indicate a photographic representation of a Listing at the time the photograph was taken, and are therefore not an endorsement by Plndu of any Vendors or Listing.
1.4 The Plndu Platform may contain links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services may be subject to different terms and conditions and privacy practices. Plndu is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by Plndu of such Third-Party Services.
1.5 Plndu is not responsible for outages or disruptions of the Internet and telecommunications infrastructure which are beyond our control and can lead to interruptions in the availability of the Plndu Platform. Plndu may, temporarily and under consideration of the Associates’ legitimate interests (e.g. by providing prior notice), restrict the availability of the Plndu Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Plndu Platform. Plndu may improve, enhance and modify the Plndu Platform and introduce new Plndu Services from time to time. Plndu will provide notice to Associates of any changes to the Plndu Platform, unless such changes are of minor nature without having a material effect on the parties ’ contractual obligations.

‍2. Eligibility, Using the Plndu Platform, Associate Verification
‍2.1 In order to access and use the Plndu Platform or register a Plndu Account you must be an individual at least 18 years old or a duly organised, validly existing business, organisation or other legal entity in good standing under the laws of the country you are registered and able to enter into legally binding contracts.
2.2 Plndu may make access to and use of the Plndu Platform, or certain areas or features of the Plndu Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting Ratings or Reviews thresholds, or an Associate’s booking and cancellation history.
2.3 We do not assume any responsibility for the confirmation of any Associate’s identity.Notwithstanding the above, for transparency, safety and fraud prevention purposes, and as permitted by applicable laws, we may, but have no obligation to (i) ask Vendors to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of Vendors, (ii) ask Vendors for basic disclosure certificates before they can provide services for kids parties, (iii) ask Vendors for additional certificates to provide certain services in different categories e.g. food safety certificate to provide catering services.

‍3. Modification of these Terms
‍Plndu reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to these Terms, we will post the revised Terms on the Plndu Platform and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of the modifications by email at least thirty (30)days before the date they become effective. If you disagree with the revised Terms, you may terminate this Agreement with immediate effect. We will inform you about your right to terminate the Agreement in the notification email. If you do not terminate your Agreement before the date the revised Terms become effective, your continued access to or use of the Plndu Platform will constitute acceptance of the revised Terms.

‍4. Account Registration
‍4.1 You must register an account ("Plndu Account") to access and use certain features of the Plndu Platform, such as listing a service, booking a service or purchasing items. If you are registering a Plndu Account for a business, organisation or other legal entity, you represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licenses provided in these Terms.
4.2 You can register a Plndu Account using email address and creating a password. You can disable your account from the settings section of your Plndu account.
4.3 You must provide accurate, current and complete information during the registration process and keep your Plndu Account and public Plndu Account profile page information up-to-date at all times.
4.4 You may not register more than one (1) Plndu Account as either a vendor or a customer unless Plndu authorises you to do so. You may not assign or otherwise transfer your Plndu Account to another party.
4.5 You are responsible for maintaining the confidentiality and security of your Plndu Account credentials and may not disclose your credentials to any third party. You must immediately notify Plndu if you know or have any reason to suspect that your credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorised use of your Plndu Account. You are liable for any and all activities conducted through your Plndu Account, unless such activities are not authorised by you and you are not otherwise negligent (such as failing to report the unauthorised use or loss of your credentials).
4.6 No third party is authorised by Plndu to ask for your credentials, and you shall not request the credentials of another Associate.

‍5. Content
‍5.1 Plndu may enable Associates to (i) create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the Plndu Platform ("Associate Content"); and (ii) access and view Associate Content and any content that Plndu itself makes available on or through the Plndu Platform, including proprietary Plndu content and any content licensed or authorised for use by or through Plndu from a third party ("Plndu Content" and together with Associate Content, "Collective Content").
5.2 The Plndu Platform, Plndu Content, and Associate Content may in its entirety or in part be protected by copyright, trademark, and/ or other laws of England. You acknowledge and agree that the Plndu Platform and Plndu Content, including all associated intellectual property rights, are the exclusive property of Plndu and/ or its licencors or authorising third-parties. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Plndu Platform, Plndu Content or Associate Content. All trademarks, service marks, logos, trade names, and any other source identifiers of Plndu used on or in connection with the Plndu Platform and Plndu Content are trademarks or registered trademarks of Plndu in the United Kingdom. Trademarks, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with the Plndu Platform, Plndu Content, and/or Collective Content are used for identification purposes only and may be the property of their respective owners.
5.3 You will not use, copy, adapt, modify, prepare derivative works of, distribute, license,sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Plndu Platform or Collective Content, except to the extent you are the legal owner of certain Associate Content or as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Plndu or its licencors, except for the licenses and rights expressly granted in these Terms.
5.4 Subject to your compliance with these Terms, Plndu grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to (i) use the website on your personal device(s); and (ii) access and view any Collective Content made available on or through the Plndu Platform and accessible to you, solely for your personal and non-commercial use.
5.5 By uploading, posting or otherwise making available any Associate Content on or through the Plndu Platform, you grant to Plndu, as you create, publish or make it available, a non-exclusive, worldwide, royalty-free, sub-licensable and transferable license to such Associate Content, for the term of the protection of the rights so licensed, to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Associate Content to provide and/ or promote the Plndu Platform, in any media or platform, known or unknown to date and in particular on Internet and social networks. In so far as Associate Content (including Verified Images) includes personal information, such Associate Content will only be used for these purposes if such use complies with applicable data protection laws in accordance with our Privacy Policy. Unless you provide specific consent, Plndu does not claim any ownership rights in any Associate Content and nothing in these Terms will be deemed to restrict any rights that you may have to use or exploit your Associate Content.
5.6 You are solely responsible for all Associate Content that you make available on or through the Plndu Platform. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Associate Content that you make available on or through the Plndu Platform or you have all rights, licenses, consents and releases that are necessary to grant to Plndu the rights in and to such Associate Content, as contemplated under these Terms; and (ii) neither the Associate Content nor your posting, uploading, publication, submission or transmittal of the Associate Content or Plndu's use of the Associate Content (or any portion thereof) as contemplated under these Terms will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
5.7 You will not post, upload, publish, submit or transmit any Associate Content that: (i) is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive; (ii) is defamatory, libellous, obscene,pornographic, vulgar or offensive; (iii) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (iv) is violent or threatening or promotes violence or actions that are threatening to any other person or animal; or (v) promotes illegal or harmful activities or substances. Plndu may remove or disable access to any Associate Content that is in violation of applicable law, these Terms, or otherwise may be harmful or objectionable to Plndu, its Associates, third parties, or property. Where Plndu removes or disables Associate Content, Plndu will notify the Associate and provide the reasons for such a measure, unless such notification would (i)prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Associates or third parties, or (ii) contravene applicable laws. You may appeal such a decision by contacting customer service.
5.8 Plndu respects copyright law and expects its Associates to do the same. If you believe that any content on the Plndu Platform infringes copyrights you own, please contact our customer service.

‍6. Service Fees
‍6.1 Plndu may charge fees to Vendors ("Vendor Fees") and/ or Customers ("Customer Fees") (collectively, "Service Fees") in consideration for the use of the Plndu Platform.
6.2 In connection with your use of Plndu's website, Plndu does not charge fees to event organisers to use the Plndu platform as a tool to plan a party but will charge a certain percentage to cover administrative costs necessary to keep the platform running. Customer Fees. This fee is typically 5% of the booking subtotal (the goods/ service list price excluding Plndu fees and taxes). The service fees will be inclusive of VAT. Any applicable Service Fees (including any applicable Taxes) will be displayed to Customers prior to booking a service during checkout. Plndu reserves the right to change the Service Fees at any time, and will provide Associates adequate notice of any fee changes before they become effective. Such fee changes will not affect any bookings made prior to the effective date of the fee change. Final payment will be released to Vendors 48 hours after the completion of the event.
6.3 You are responsible for paying any Service Fees that you owe to Plndu. The applicable Service Fees (including any applicable Taxes) are collected by Plndu Payments. Customer Fees are included in the Total Fees collected by Plndu Payments. Except as otherwise provided on the Plndu Platform, Service Fees are non-refundable.All payments to Plndu will be via our online payment provider (Stripe), to whom you will provide your debit or credit card number and contact information.  The online payment provider will securely hold your card details in order to facilitate future purchases.The online payment provider has its own privacy and data collection practices and we have no responsibility or liability for these. For your reassurance, Stripe is a PCI Level 1-compliant Service Provider that exceeds all industry-standard payment security practices. Further details can be found at https://stripe.com/docs/security/stripe. All payments are final and will not be refunded, unless specifically agreed by us to the contrary. If you have a question about a charge on your credit or debit card,you agree to contact us using the form available on our Contact Page.  If you believe you have been incorrectly charged for a service you must contact us (via the Contact Page) and leave at least forty-eight (48) hours for a response before taking further action. In the event a payment is to be refunded any chargeback requests with banks or card issuers must be closed before a refund can be processed.You expressly agree that all communication in relation to accounts in arrears or Fees due will be made by electronic mail or by phone. Such communication may be made by Plndu or by anyone on its behalf, including but not limited to a third party collection agent. Should you at any time cancel your account, you will not receive any refund. 

‍7. Bookings
7.1 Terms applicable to all bookings
‍7.1.1 Subject to meeting any requirements (such as completing any verification processes) set by Plndu and/ or the Vendors, you can book a service/ goods available on the Plndu Platform by following the respective booking process. All applicable fees, including the service Fee, Deposit (if applicable) and any applicable Taxes(collectively, “Total Fees”) will be presented to you prior to booking a service or goods. You agree to pay the Total Fees for any booking requested in connection with your Plndu Account.

7.1.2 Upon receipt of a booking confirmation from Plndu, a legally binding agreement is formed between you and your Vendors, subject to any additional terms and conditions of the Vendors that apply, including in particular the applicable cancellation policy and any rules and restrictions specified in the Listing. Plndu Paymentswill collect the Total Fees at the time of the booking request or upon the Vendor’sconfirmation. For Service bookings done more than 90 days before the event, Customers are required to pay a 20% non-refundable deposit at the time of booking withthe remaining 80% due 90 days beforethe event.

7.1.3 If you book a Vendors service, you are required to ensure that every guest meets any requirements set by the Vendors, and is made aware of and agrees to these Terms and any terms and conditions, rules and restrictions set by the Vendors. If you are booking for guests who are minors, you represent and warrant that you are legally authorised to act on behalf of the minor. Minors may only participate in an event or other Vendors service if accompanied by an adult who is responsible for them.

7.2 Booking Venues

‍7.2.1 You understand that a confirmed booking of a Venue (“Venue Booking”) is a limited license granted to you by the Vendor to enter, and use the Venue for the duration of your event, during which time the Vendor (only where and to the extent permitted by applicable law) retains the right to re-enter the Venue, in accordance with your agreement with the Vendor.

7.2.2 You agree to leave the Venue no later than the checkout time that the Vendor specifies in the Listing or such other time as mutually agreed upon between you and the Vendor.If you stay past the agreed end time for your Venue Booking without the Vendor's consent (“Overstay”), you no longer have a license to be in the Venue and the Vendors is entitled to make you leave in a manner consistent with applicable law.

7.3 Booking Goods or Vendor Services
‍7.3.1 You should carefully review the description of any Goods or Vendor Service you intend to book to ensure your event (and guests attending your event) meet any minimum age, proficiency, fitness or other requirements which the Vendor has specified in their Listing. At your sole discretion you may want to inform the Vendors of any medical or physical conditions, or other circumstances that may impact you and any of your guest’s ability to participate in any activity included in the Vendor Service. In addition, certain laws, like the minimum legal drinking age in the location of the Vendor Service, may also apply.

7.3.2 Before and during the Vendor Service you must at all times adhere to the Vendors’instructions.

7.3.3 You may not bring more guests than specified in your brief to take part in the Vendor Service unless the additional guests were agreed with the Vendor during the booking process on the Plndu Platform. 

‍8. Booking Modifications, Cancellations and Refunds
‍8.1 Vendors and Customers are responsible for any modifications to a booking that they make via the Plndu Platform or direct Plndu customer service to make ("Booking Modifications"), and agree to pay any additional Listing Fees, Vendors Fees or Customer Fees and/ or Taxes associated with such Booking Modifications.

8.2 Customers cannot cancel a confirmed booking at any time unless extenuating circumstances (Section 18) exist,any portion of the Total Fees due to the Vendors under the applicable cancellation policy will be remitted to the Vendors by Plndu Payments.

8.3 If a Vendor cancels a confirmed booking, the Customer will receive a full refund of the Total Fees for such booking. In some instances, Plndu may allow the Customer to apply the refund to a new booking, in which case Plndu Payments will credit the amount against the Customer’s subsequent booking at the Customer’s direction.Further, Plndu may publish an automated review on the Listing cancelled by the Vendor indicating that a booking was cancelled. In addition, Plndu may (i) keep the calendar for the Listing unavailable or blocked for the dates of the cancelled booking, and/or (ii) impose a cancellation fee, unless the Vendor has a valid reason for cancelling the booking pursuant to Extenuating Circumstances in Section 18 or has legitimate concerns about the Customer’s behaviour.

8.4 For Vendor Services, if weather poses a safety risk to Guests, or if it prevents a Vendor from carrying out a Vendor Service that takes place primarily outdoors, Vendors may cancel the booked Service. Vendors may also cancel the booked Service if other conditions exist that would prevent the Vendors from offering the Vendors Service safely.

8.5 In certain circumstances, Plndu may cancel a pending or confirmed booking on behalf of a Vendor or Customer and initiate corresponding refunds and payouts. This may be for reasons set forth in Extenuating Circumstances (Section 18) or for the reasons set out in Section 15 of these Terms. Where Plndu cancels a booking, Plndu will, notify Associates and provide the reasons for such a measure, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Associates or third parties, or (iii) contravene applicable laws. You may appeal a cancellation by contacting Customer service.

8.6 If a Customer or Plndu cancels a confirmed booking, and the Customer receives a refund in accordance with the Extenuating Circumstances in Section 18, or the applicable cancellation policy set by the Vendors and mentioned in the Listing,after the Vendor has already been paid, Plndu Payments will be entitled to recover the amount of any such refund from the Vendor, including by subtracting such refund amount out from any future Payouts due to the Vendor.

8.7 Except as otherwise set out in these Terms, Associates may contact our customer service  to request a cancellation. If the cancellation is for a reason other than extenuating circumstances, section 8.1, 8.2, 8.3, 8.4 and 8.5 will apply as appropriate.  

‍9. Ratings and Reviews
‍9.1 Within a certain timeframe after completing a booking, Associates can leave a public review (“Review”) and submit a star rating (“Rating”) about each other. Ratings or Reviews reflect the opinions of individual Associates and do not reflect the opinion of Plndu. Ratings and Reviews are not verified by Plndu for accuracy and may be incorrect or misleading.

9.2 Ratings and Reviews by Associates must be accurate and may not contain any offensive or defamatory language. Ratings and Reviews are subject to Section 5 and must comply with section 5.

9.3 Associates are prohibited from manipulating the Ratings and Reviews system in any manner, such as instructing a third party to write a positive or negative Review about an Associate.

9.4 Ratings and Reviews are part of an Associate’s public profile and may also be surfaced elsewhere on the Plndu Platform (such as the Listing page) together with other relevant information such as number of bookings, number of cancellations,average response time and other information.

‍10. Disputes between Associates
‍We try to ensure our Vendors provide a good quality service and our Customers respect and appreciate the Service provided. In the unlikely event of any dispute between Associates, the parties (Customer or Vendor or both) should contact Plndu immediately not later than 6 hours of the event completion prior to Payment being released to the Vendor. Plndu accepts no liability or responsibility for the resolution of disputes, which must be resolved between the parties. Once disputes have been resolved between parties,we will await instruction on releasing money to either the Vendor or refunding the Customer as applicable.

‍11. Prohibited Activities
‍11.1 You are solely responsible for compliance with any and all laws, rules, and regulations that may apply to your use of the Plndu Platform. In connection with your use of the Plndu Platform, you will not and will not assist or enable others to: breach or circumvent any applicable laws or regulations, agreements with third-parties, third-party rights, or our Terms; use the Plndu Platform or Collective Content for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies Plndu endorsement, partnership or otherwise misleads others as to your affiliation with Plndu; copy,  store or otherwise access or use any information, including personally identifiable information about any other Associate, contained on the Plndu Platform in any way that is inconsistent with Plndu’s Policy or these Terms or that otherwise violates the privacy rights of Associates or third parties; use the Plndu Platform in connection with the distribution of unsolicited commercial messages ("spam"); use the Plndu Platform to book or accept a booking independent of the Plndu Platform, to circumvent any Service Fees or for any other reason; request, accept or make any payment for Listing Fees outside of the Plndu Platform or Plndu Payments. If you do so, you: (i) accept all risks and responsibility for such payment, and (ii) hold Plndu harmless from any liability for such payment; discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or otherwise engage in any violent, harmful, abusive or disruptive behaviour; use, display, mirror or frame the Plndu Platform or Collective Content, or any individual element within the Plndu Platform, Plndu's name, any Plndu trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page in the Plndu Platform, without Plndu's  express written consent; dilute, tarnish or otherwise harm the Plndu brand in any way, including through unauthorised use of Collective Content, registering and/or using Plndu or derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to Plndu domains, trademarks, taglines, promotional campaigns or Collective Content; use any robots, spider, crawler, scraper or other automated means or processes to access, collect data or other content from or otherwise interact with the Plndu Platform for any purpose; avoid, bypass, remove, deactivate, impair, de-scramble, or otherwise attempt to circumvent any technological measure implemented by Plndu or any of Plndu's providers or any other third party to protect the Plndu Platform; attempt  to decipher, de-compile, disassemble or reverse engineer any of the software used to provide the Plndu Platform; take any action that damages or adversely affects, or could damage or adversely affect the performance or proper functioning of the Plndu Platform; or violate or infringe anyone else’s rights or otherwise cause harm to anyone. 

11.2 You acknowledge that Plndu has no general obligation to monitor Associate Content nor to actively seek facts or circumstances indicating illegal activity, but has the right to review, disable access to, or edit any Associate Content, in order to (i) operate, secure and improve the security of the Plndu Platform (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Associates’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) respond to Associate Content that it determines is harmful or objectionable; or (v) as otherwise set forth in these Terms. Associates agree to cooperate with and assist Plndu in good faith, and to provide Plndu with such information and take such actions as may be reasonably requested by Plndu with respect to any investigation undertaken by Plndu or a representative of Plndu regarding the use or abuse of the Plndu Platform. 

11.3 If you feel that any Associate you interact with, whether online or in person, is acting or has acted inappropriately, including but not limited to anyone who (i) engages in offensive, violent or sexually inappropriate behaviour, (ii) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and then to Plndu by contacting our customer service. You agree that any report you make will not obligate us to take any action (beyond that required by law, if any).

‍12. Term and Termination, Suspension and other Measures
‍12.1 This Agreement shall be effective until such time when you or Plndu terminate the Agreement in accordance with this provision.

12.2 If you cancel your Plndu Account as a Customer, any confirmed booking(s) will be automatically cancelled and you will not be entitled to a refund.
12.3 Without limiting our rights specified below, Plndu may terminate this Agreement for convenience at any time by giving you thirty (30) days' notice via email to your registered email address.
12.4 Plndu may immediately, without notice, terminate this Agreement and/or stop providing access to the Plndu Platform if (i) you have materially breached your obligations under these Terms, or (ii) you have violated applicable laws,regulations or third party rights, or (iii) such action is necessary to protect the personal safety or property of Plndu, its Associates, or third parties (for example in the case of fraudulent behaviour of an Associate).
12.5 In addition, Plndu may take any of the following measures (i) to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body, or if (ii) you have breached these Terms, applicable laws, regulations, or third party rights, (iii) you have provided inaccurate,fraudulent, outdated or incomplete information during the Plndu Account registration or thereafter, (iv) you have repeatedly received poor Ratings or Reviews or Plndu otherwise becomes aware of or has received complaints about your performance or conduct, (v) you have repeatedly cancelled confirmed bookings or (vi) such action is necessary to protect the personal safety or property of Plndu, its Associates, or third parties, or to prevent fraud or other illegal activity: refuse to produce, delete or delay any Listings, Ratings, Reviews, or other Associate Content; cancel any pending or confirmed bookings; limit your access to or use of the Plndu Platform; temporarily or permanently revoke any special status associated with your Plndu Account; temporarily or in case of severe or repeated offences permanently suspend your Plndu Account and stop providing access to the Plndu Platform. In case of non-material breaches and where appropriate, you will be given notice of any intended measure by Plndu and an opportunity to resolve the issue to Plndu's reasonable satisfaction.
12.6 If we take any of the measures described above against a Vendor, (i) we may refund Customers in full for any and all confirmed bookings that have been cancelled,irrespective of pre-existing cancellation policies, and (ii) Vendors will not be entitled to any compensation for pending or confirmed bookings that were cancelled.
12.7 When this Agreement has been terminated, you are not entitled to a restoration of your Plndu Account or any of your Associate Content. If your access to or use of the Plndu Platform has been limited or your Plndu Account has been suspended or this Agreement has been terminated by us, you may not register a new Plndu Account or access and use the Plndu Platform through a Plndu Account of another Associate.
12.8 If Plndu takes any of the measures described in this Section 12 you may appeal such a decision by contacting our customer service.

‍13. Indemnification
‍To the maximum extent permitted by applicable law, you agree to release, defend (at Plndu’s option), indemnify, and hold Plndu and its affiliates and subsidiaries,including but not limited to, Plndu Payments, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your breach of these Terms or our Policies or Standards, (ii) your improper use of the Plndu Platform or any Plndu Services, (iii) your interaction with any Associate, Vendor Service including without limitation any injuries, losses or damages(whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction,participation or use, or (iv) your breach of any laws, regulations or third party rights. The indemnification obligation according to this Section 13 only applies if and to the extent that the claims, liabilities, damages, losses, and expenses have been adequately caused by your culpable breach of a contractual obligation.

‍14. Dispute Resolution and Arbitration Agreement
‍14.1  Pre-Arbitration Dispute Resolution and Notification. Prior to initiating an arbitration, you and Plndu each agree to notify the other party of the dispute and attempt to negotiate an informal resolution to it first. We will contact you at the email address you have provided to us; you can contact Plndu’s customer service team by emailing us. If after a good faith effort to negotiate one of us feels the dispute has not and cannot be resolved informally, the party intending to pursue arbitration agrees to notify the other party via email prior to initiating the arbitration.
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‍14.2 Agreement to Arbitrate. You and Plndu mutually agree that any dispute, claim or controversy arising out of or relating to these Terms or the applicability, breach, termination, validity, enforcement or interpretation thereof, or to the use of the Plndu Platform, the Vendors Services, the Group Payment Service, or the Collective Content (collectively, “Disputes”) will be settled by binding individual arbitration (the “Arbitration Agreement”). If there is a dispute about whether this Arbitration Agreement can be enforced or applies to our Dispute, you and Plndu agree that the arbitrator will decide that issue.

‍14.3 Exceptions to Arbitration Agreement. You and Plndu each agree that the following claims are exceptions to the Arbitration Agreement and will be brought in a judicial proceeding in a court of competent jurisdiction: (i) Any claim related to actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; (ii) Any claim seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack).

14.4 Survival. This Section 14 will survive any termination of these Terms and will continue to apply even if you stop using the Plndu Platform or terminate your Plndu Account. 

‍15. Feedback
‍We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Plndu Platform (“Feedback“). You may submit Feedback by emailing us, through the Contact section of the Plndu Platform, or by other means of communication. Any Feedback you submit to us may be used by us for any business purpose and will be considered non-confidential and non-proprietary to you. 

‍16. Applicable Law and Jurisdiction
‍These Terms are governed by and construed in accordance with laws of England. As a consumer, you agree to submit to the exclusive jurisdiction of the English courts.

‍17. General Provisions
‍17.1 Except as they may be supplemented by additional terms and conditions, policies, guidelines or standards, these Terms constitute the entire Agreement between Plndu and you pertaining to the subject matter hereof, and supersede any and all prior oral or written understandings or agreements between Plndu and you in relation to the access to and use of the Plndu Platform.

17.2 These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties.n

17.3 If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and will not affect the validity and enforce ability of the remaining provisions.

17.4 Plndu’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.

17.5 You may not assign, transfer or delegate this Agreement and your rights and obligations hereunder without Plndu's prior written consent. Plndu may without restriction assign, transfer or delegate this Agreement and any rights and obligations hereunder, at its sole discretion, with 30 days prior notice. Your right to terminate this Agreement at any time remains unaffected.

17.6 Unless specified otherwise, any notices or other communications to Associates permitted or required under this Agreement, will be provided electronically and given by Plndu via email, Plndu Platform notification, or messaging service(including SMS and WhatsApp).

‍18.  Extenuating Circumstances
‍Should you need to cancel due to unforeseen circumstances beyond your control, We may be able to give you a refund or waive the cancellation penalties. Extenuating circumstances may include but are not limited to death, fires, floods, earthquakes, strikes, acts of God, acts of national emergencies such as war, or national epidemic.

18.1 If you have any questions about these Terms please email us.